₹3850 /month
Kickstart
Get started with WhatsApp marketing and sales automations.
- 4 Users, 1 Team
- WhatsApp Platform Manager
- Live Chat Dashboard
- Scheduled Campaigns
- Contacts Manager
- 1 Multi-step Chat Bot
- 1 Website Widget
- 10 Tags, 10 Labels
₹6,500 /month
Velocity
Expand your team, automations and conversations.
- 10 Users, 3 Teams
- 2-way Chat Campaigns
- Bot Studio - 5 chatbots
- Template & Contacts API Access
- Broadcast & Contact Reports
- 5 QR Code Automations
- 5 Custom Fields, 40 Tags & Labels
- + Everything in Kickstart
₹9,500 /month
Acceleration
Automate more and more processes and conversations with DashCX.
- 20 Users, 5 Teams
- CTWA Chatbots
- Relationship Management Pro
- Advanced Reporting
- Enhanced Tool Limits
- Dev Tools - Webhooks
- 100 Custom Fields, Tags & Labels
- + Everything in Velocity
Starts from
₹Transformation
Let's solve CX challenges through WhatsApp together.
- AI Chat Bots
- Vernacular Chat Bots
- CRM / IT / Tech Integrations
- WhatsApp Surveys & Flows
- Marketing Integrations
- HRMS & Employee Solutions
- WhatsApp Payment Solutions
- Free PoC Campaign
Start using DashCX now
We just need a few more details to continue
+ Conversation Charges
With DashCX, you can have unlimited conversations with your audience. WhatsApp and DashCX charge a small conversation fee for every conversation as detailed here.
Charges for WhatsApp conversations must be paid to Meta directly using a credit card. You will be able to setup the payment method while onboarding with DashCX.
Free Chat Credits are applicable for DashCX Conversation Charges so you can evaluate our services without worry.
Hassle-free onboarding
Let us handle the geeky stuff. So, you keep focus on your leads. We also provide hassle free onboarding with multiple leading BSPs.
Go Hassle-freeImplementation & custom integrations
Use our developer friendly API to integrate WhatsApp chat flows intimately within your user journey using DashCX.
Implement TodayDashCX works with WhatsApp API from the following providers.
Cloud API by Meta
Pinnacle Teleservices
Airtel IQ
360Dialog
Modules & Features offered by Plan
| Modules | Kickstart | Velocity | Acceleration |
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| Platform Management |  |
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|---|---|---|---|
| DashCX Web App Access |
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| DashCX Mobile Apps for iOS & Android |
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| User Management, Working Hours, Holidays |
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| Team Management | 1 team | 3 teams | 5 teams |
| Custom Roles & Permissions |
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| Wallet Management & Payments |
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| Office Hours Management & Notice |
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| Contact Management | |
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|---|---|---|---|
| Contact Management |
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| Contact Limit | 2000 | 10000 | 50000 |
| Contact Management |
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| Contact Notes & History |
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| Sticky Agents and Lead Owners |
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| Contact Custom Fields |
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| Import / Export Contacts |
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| Manage Contacts via API |
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| Dynamic Filters & Lists |
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| Conversation Management | |
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| Conversations |
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| Multi Agent Collaborative Chat |
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| Pinned Chats, Chat Label Management |
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| Virtual Receptionist Bot Auto-responder and Routing |
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| Agent Feedback Collection |
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| Team Chat View |
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| Sales Broadcast Management | |
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|---|---|---|---|
| Contacts per broadcast | 250 | 1000 | 5000 |
| Scheduled Broadcasts |
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| Template Management |
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| Template Integration Code |
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| Enquiry Capture for Broadcast | Basic | Basic | Basic |
| QR Code & Widgets Management | |
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|---|---|---|---|
| Module Access |
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| QR Code & Widget Limit | 1 | 10 | 100 |
| QR Code Generation |
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| Misc. Features | |
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|---|---|---|---|
| Link Shortening & Click Tracking |
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| Automatic QR Code |
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| Last agent assignment |
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| Integrations Key Management | None | Template and CRM Integrations | Template and CRM Integrations |
| Wordpress Integration Plugin |
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If you have any questions, please read through these common queries. For all other queries, we would love to connect with you on WhatsApp.
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Why do you charge for onboarding?
The Cloud API business is currently a walled garden. Onboarding onto the API is a tricky business. It takes time and has to go through multiple levels of approval before completion. It takes about 10-15 days for onboarding which require a service. We charge different rates for different API providers like Airtel, Gupshup, 360Dialog. Connect with us to know more.
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How long is the DashCX setup process?
DashCX is meant to replace personal whatsapp chats in sales teams. Setup takes about 2 weeks, then further trainings take another 2 weeks to complete and get it up and running. It is an implementation project our customers undertake with us.
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Can I use my existing number?
Ideally, no. You should get a new number. If you would like to use an old number, we'll have to delete the whatsapp account associated with the number if any.
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What additional services does DashCX provide?
With DashCX, you get a managed service. Meaning you’ll not have to worry about setting up your WhatsApp Business, figure out length submissions to WhatsApp, etc. Here are the optional services you can get with WhatsApp.
1. Onboarding & Verification for Whatsapp Cloud API.
2. Green Tick Verification Service (this is an optional service, please connect with us to know more).
3. Template & Content Strategy Service.
4.Team Training Sessions To know more, connect with us on chat. -
How can I add funds to my Wallet?
You can easily add credit to your wallet from our Billing Dashboard using credit/debit card, check, DD or online fund transfer. Once you add funds you can start broadcasting and using DashCX.
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Why do I need to maintain Wallet balance?
Wallet funds are required for the messages to be delivered on WhatsApp. These charges are pre-determined, are based on WhatsApp fees and are billed on actuals at the time of sending messages. To know more about Whatsapp conversation and messaging charges, please Check this link.
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How many languages are available?
DashCX offers vernacular support and messages to your customers can be sent in many popular Indian languages. But right now the user interface is available only in English.
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Can multiple employees collaborate on one chat?
Yes, definitely. The chat can be assigned to single or multiple agents/employees, or once assigned the agent can add other agents to the chat as well.
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What are template messages?
These are the specific message formats that have preset text and variables, used by businesses to send out messages to existing customers or new customers. These include feedback messages or customer care messages. These must be approved by WhatsApp before use.
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What is WhatsApp’s policy on doing business on this channel?
You need to comply with WhatsApp policies, guidelines and terms of use prescribed by WhatsApp.
1. WhatsApp Business Terms
2. WhatsApp Policy
3. WhatsApp commerce policy
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How do I start using DashCX?
Simply contact us at [email protected] or call at +91-8595665505
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What are Free conversations?
WhatsApp charges for API are based on conversations. A conversation is 24 hours of unlimited messages sent and received between a business and a contact. WhatsApp does not charge for the first 1000 conversations per month. In the same ethos, DashCX allows for 1000 free conversations per month.
You can use these free conversations to have a live chat with your customers and send broadcast messages. Post 1000 free conversations, DashCX charges mainly based on your contact’s country. To see DashCX’s pricing, Check this link
Post the 1000 free conversations, DashCX charges₹ 0.05 /conversation. These need to be paid through a wallet within the application. Businesses recharge the wallet with an amount of their choice based on the number of chats they expect on the platform.