Let’s grow together.

Senior Human Resources

Job description

We are looking for a Senior HR Executive to manage our company’s recruiting, learning and development, and employee performance programs.

HR Executive responsibilities include creating referral programs, updating HR policies, and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.

Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Design compensation and benefits packages
• Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
• Develop fair HR policies and ensure employees understand and comply with them
• Implement effective sourcing, screening and interviewing techniques
• Assess training needs and coordinate learning and development initiatives for all employees
• Monitor HR department’s budget
• Act as the point of contact regarding labor legislation issues
• Manage employees’ grievances
• Create and run referral bonus programs

Requirements and skills

• Proven work experience as an HR Executive, HR Manager, or similar role
• Familiarity with Human Resources Management Systems and Applicant Tracking Systems
• Experience with full-cycle recruiting
• Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)
• Demonstrable leadership abilities
• Solid communication skills
• BSc/MSc in Human Resources Management or relevant field

Test Engineer

Job description

We are looking to hire a skilled test engineer to design and implement quality-check procedures for our Websites/Applications. As a test engineer, you will be responsible for analyzing the product features, designing test parameters, creating customized quality checks, and writing up final test procedures for the quality technicians.

To ensure success as a test engineer, you should have in-depth knowledge of engineering and product design, a good eye for detail, and the ability to think out of the box. Ultimately, a top-level test engineer can create simple yet thorough quality-check procedures to ensure the peak performance of a product.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Meeting with the product design team to determine product testing parameters.
• Writing test plans and creating test cases for the apps and websites.
• Conducting quality assurance and designing performance tests using the new testing procedures.
• Troubleshooting any errors and streamlining the testing procedures.
• Writing up the final QA and test procedures for the quality technicians.
• Training the quality assurance staff and providing technical support when needed.
• Ensuring all tests and procedures meet company and industry standards.
• Preparing test reports for management.

Test Engineer Requirements

• Bachelor's degree in engineering, computer science, or computer engineering.
• Previous work experience as a test engineer is preferred.
• Familiarity with testing tools including Apache, Selenium, JMeter, TestStand, and LabVIEW.
• Knowledge of diagramming software including Gliffy, Microsoft Viso, and AutoCAD.
• Extensive knowledge of engineering and testing procedures.
• Good problem-solving skills.
• Ability to troubleshoot and think out of the box.
• High-level technical writing skills.

Senior Sales Executive

Job description

We are looking to employ a dedicated and customer-oriented senior sales representative to drive sales and guide our sales team. The senior sales representative's responsibilities include analyzing industry trends to identify ways to improve company products, ensuring that customers are satisfied with the company products or services purchased, as well as submitting account plans and sales reports to higher management. You should also be able to resolve customer complaints in a timely manner.

To be successful as a senior sales executive, you should be persuasive and able to build rapport with customers. Ultimately, an outstanding senior sales executive should be adept at negotiating terms of sale with customers and demonstrate exceptional communication, leadership, and customer service skills.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling, networking, and customer referrals.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Senior Sales Executive Requirements

• Bachelor's degree in business management or administration, marketing, communications, or a related field is preferred.
• Must have worked in any of the tech companies is an added advantage.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven sales management experience.
• Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
• Strong negotiation and consultative sales skills.
• Excellent analytical and problem-solving skills.
• Outstanding organizational and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Customer Success Executive

Job description

We are looking for a Customer Success Executive to join our team to provide support to the current sales process, maintain relationships with existing clients and respond to customer and prospect queries. Our ideal candidate is a professional with knowledge of sales and customer service best practices. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Operate as the lead point of contact for all matters specific to our customers
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Address customer concerns and provide solutions to ensure satisfaction.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communication, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.

Qualification and experience

• Bachelor's degree in Business Administration or an industry-related field.
• Minimum of 0-2 years of experience.
• Proven working experience as a client servicing executive.
• Working knowledge of Customer Relationship Management (CMR) software.
• Ability to work under pressure.
• Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
• To have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• Have a high proficiency in Microsoft Office (Excel, Word, Powerpoint) and Keynote.
• Excellent time-management, organization, and multi-tasking skills- able to manage all assigned projects and meet deadlines.

Website Developer - WordPress

Job description

As a Website Developer, you will be responsible for converting static Sketch designs to responsive, beautiful HTML, CSS, and Javascript. This might sound like a run-of-the-mill job, but we just don't deliver bootstrap websites. Our digital experiences are one of a kind and hand-coded. We prefer to get our hands dirty and in the process, we develop libraries and frameworks that we use internally.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Work with UI Designers and Project Managers to deliver high-quality websites that work flawlessly on any device.
• Write extremely clean and compliant HTML5, CSS3 code.
• Discover, Test & Suggest a multitude of javascript enhancements that make life easy for the end-user.
• Be highly mindful of the user experience and work with Project Managers to ensure a pleasurable experience for website visitors.
• Integrate the website with Content Management Systems: WordPress.
• Use front-end automation tools like Gulp & Grunt to build and deploy websites.

Requirements

• A minimum of 2 Years of experience as a Website Developer.
• Quality front-end development experience.
• Firm grasp of HTML, CSS, and concepts of responsiveness.
• Proven experience of working with multiple JS libraries.
• An eye for detail.
• A very strong front-end development portfolio.
• Knowledge of WordPress theming is a must.
• Experience with Drupal, Magento, and Woocommerce will be preferred.
• Proficient understanding of Git.
• Remuneration at par with Industry Standards. For the right candidate, ESOPs might also be made available.

Business Analyst

Job description

We are hiring a Business Analyst to join our project team. You will work alongside other developers and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Business Analyst Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements

• A bachelor's degree in business or a related field or an MBA.
• A minimum of 3 years experience in business analysis or a related field.
• Must have worked detailed understanding of project management tools and frameworks.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.

Associate Software Developer - React JS

Job description

We are looking for a highly capable React.js developer to optimize our web-based application performance. You will be collaborating with our Backend-end application developers, designing Front-end components, and integrating data storage and protection solutions.

To ensure success as a React.js developer, you should understand Javascript and React well. Js-based services and experience in a similar role. An accomplished React.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Responsibilities

• Developing user-facing applications using Vue.js/ReactJs
• Building modular and reusable components and libraries
• Optimizing your application for performance
• Implementing automated testing integrated into development and maintenance workflows
• Staying up-to-date with all recent developments in the JavaScript and Vue.js space
• Keeping an eye on security updates and issues found with Vue.js and all project dependencies
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

Required Skills and Qualifications

• Must have a bachelor's in computer science or a similar field.
• Must have at least 2 years of experience as a Frontend Developer
• Highly proficient with the JavaScript language.
• Highly proficient with React JS framework and its core principles such as components, reactivity, and the virtual DOM
• Familiarity with the react js or Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
• Good understanding of HTML5 and CSS3, including {{ Sass or Less depending on your technology stack }}
• Understanding of server-side rendering and its benefits and use cases
• Knowledge of functional programming and object-oriented programming paradigms
• Ability to write efficient, secure, well-documented, and clean JavaScript code
• Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha
• Proficiency with modern development tools, like Babel, Webpack, and Git
• Experience with both consuming and designing RESTful APIs

Associate Software Developer - Node Js

Job description

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Junior Node.js developer, you should understand Javascript and Node well. Js-based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

DashCX is a SAAS-based communication platform to help businesses to manage their communication over our WhatsApp API-integrated dashboard. At DashCX we value customer experience and scale up business communication on the most preferred platform. We expect the same from our team. If you are passionate about technology, a quick learner, and can work in a fast-paced environment, then you are the type of person we are looking for.

Node.js Developer Responsibilities

• Working under the supervision of the Team Lead. 
• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with backend and front-end developers on the integration of elements.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support whenever required.
• Helping team lead in Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements

• Bachelor's degree in computer science, information science, or similar.
• At least one year of experience as a Node.js developer.
• Good knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues.
• Must be self-driven and self-motivated to perform any task.