Purpose built to boost sales team performance!
DashCX - Sales Chat & Automation software is built to bring whatsapp chat within the control of the business. With control, team leaders get productivity, efficiency, collaboration and ultimately, higher revenue output per agent!
Available everywhere
DashCX is available on all devices to ensure you and your team stays on top of the Sales Game!
99.99% uptime
DashCX is built with fault tolerance and redundancy to ensure sales happens 24x7.
Encrypted & secure
DashCX uses 256 bit encryption and complies with security standards to ensure your data is forever safe.
Bots
Create no-code chatbots for chat that answer customer questions automatically, share content, and send notifications related to orders, payments, and shipping.
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Create chat flows
Make conversation flows with your customers on their preferred platform & customize your welcome/reply messages as per your needs.
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Map user journeys
Create frictionless user journeys in your sales funnel to visualize the experiences of customers with your product and services.
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Make custom bots
Get more leads and boost your sales by creating custom bots for custom needs- sales, marketing, and feedback bots.
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Add engaging buttons
Boost customer engagement by integrating essential call-to-actions, quick reply actions, and media files in your messages.
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Enhance customer experience
Delight your customers on the most loved platform by enabling automation in your chat flows with auto bots.
Automated Forms
Automate the collection & processing of data in your business by sharing forms on chat and allowing your customers to fill out forms at the same time or later with shareable links.
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Collect user data
Transform the way you think about your product by getting relevant user data and explicit feedback from customers.
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Build custom forms
Create customized forms with relevant fields to collect important information & feedback in real-time from customers.
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Automate form filling
Automate the filling of forms to make them easier and faster to fill and to reduce time by eliminating tedious manual work.
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Boost customer engagement
Add engaging calls to action buttons, quick reply actions, and relevant links to your forms for boosting engagement and conversions.
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Create shareable links
Never bother your customers with the urgency of filling out forms by creating shareable links on chat to make filling forms later.
Advanced Broadcasting
Reach & engage thousands of contacts on chat without the hassles of messaging individual contacts. Set, schedule, launch & track result oriented marketing campaigns to boost your revenue.
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Schedule & send thousand of messages easily
Reach all of your existing and new customers on chat in just a single click with DashCX ’s bulk broadcast to notify them of the latest update, offers, deals, or launches.
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Boost engagement with trackable CTA buttons
Attach action buttons, call-to-action links, and quick reply buttons to engage your audience and make them reach their preferred agent or last contacted ones on chat.
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Keep the conversation going with bots, forms or agents
Enable autoresponders, route chats to specific teams or agents, and share automated forms to engage customers as soon as they message your business on chat.
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Take control of costs with estimation tools
Ensure your business never lose a single penny and your marketing campaigns are revenue-generating with trackable campaign performance tools on DashCX .
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Track engagement rates
Once a broadcast is sent, check the enquiry generated, read, delivered, and sent rates to boost your revenue & target campaigns effectively.
Shared Team Inbox
Vastly improve your customer experience on chat by bringing all conversations and agents on one number. Access chat archives and keep a clear context across your team
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Bring transparency across teams & agents
Access all your chat history in one place to make your entire organization clear regarding customer-facing conversations.
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Collaborate easily with true multi-agent chat
Assign multiple agents to solve customer queries faster & improve customer experience.
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Record context with private notes
Channel your conversations in written format under private notes attached to every contact detail so that they can be accessed at any time in future.
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Promote relationships with sticky agents
Make conversations smooth and hassle-free for your customers by making them connect to their preferred agents or teams.
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Improve productivity with well-designed tools
Categorize conversations based on teams, assign specific tags, and stay informed about what’s happening in your team all the time.
QR Codes & Widgets
Bring your contacts to whatsapp with unique QR codes or website widgets & customize chat experiences with context.
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Generate leads from your web pages
Allow visitors to connect with your teams with easily embeddable website widgets.
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Personalize & automate frequent conversations
Trigger bots, and forms to automate frequent conversations & assign agents on demand.
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Customize widgets to match your brand
DashCX makes it easy to customize widget color, content & more to match your brand.
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Link forms with QR’s to automate data collection
Collect information from contacts & turn enquiries into meaningful conversations with automated responses & intelligent agent handover.
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Gather complete analytics
You can analyze total renders, and how many times QR has been triggered, scanned, and clicked, and view countrywide/worldwide usage of code.
Contact Management
DashCX makes it very easy to store, process, filter and view millions of contacts with robust contact management features.
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A home for all your whatsapp contacts
Import or connect with other tools.
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Personalized chat with rich contact profiles
Easily add tags & custom fields to enrich contact data & personalize experiences.
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Easily segment your audience with advanced filters
Use tags, custom fields and labels to filter and segment your contacts for campaigns.
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Organize & group chats with labels
Improve agent efficiency with automated chat labels & keep track with filters.
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Stay secure with advanced access controls
Control the access of personally identifiable information in your organization with our security features.
Integrations
DashCX’s verified integrations ensure support for your business with the most current standards. The DashCX platform lets you integrate industry-leading software and custom applications directly into your tools.
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DashCX blends easily within your tech stack
Integrate chat messaging easily with your current software & give a boost to your customer experience on whatsapp.
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Nurture leads better with powerful automations
DashCX works with leading CRM systems to help nurture leads better on chat.
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Automate notifications on chat within your product
Use our developer friendly API to integrate whatsapp chat flows intimately within your user journey using DashCX.
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Enable marketing automation on chat
Nurture your relationships with customers by enabling automation in your workflows for existing and new leads.
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Track your leads to conversion
DashCX integrates with sales CRM to enable 100% visibility into the user journey on chat.